Airport operations refer to all the activities that provide better service that helps in building an intelligent network, optimize resource allocation, and enhance the passenger experience. Moreover, to improve airport operations, automation is used for real-time monitoring to effectively integrate and display BI data from different sources across management systems for enhancing services.
The global airport operations market has the potential to grow with USD 17.24 billion with historical CAGR in the forecast period from 2020-2027. The factors that are driving the market demand of global airport operations are emerging partnerships, enhancing presence in the market, agreements, fueling air travel demand. Also, coupled with bolstering opportunities for innovative companies to associate with airport operations to provide smart security devices, scanners to enhance functioning and services digitally and smoothly.
Further, passengers’ expectations for convenience and timeliness of travel services are increasing. Mobile digital technology has fully integrated into all aspects of ordinary people’s lives. With the deepening of the digital transformation and the continuous changes in consumer behavior patterns, significant airports have begun to meet the diversified consumer needs of hundreds of millions of travelers through various digital means.
If the combination of infrastructure operations and digital services can achieve, the airport will be able to explore new business opportunities in addition to traditional business. Individually, the business model of airport operation managers will gradually change from “infrastructure service provider” to “digital service provider (infostructure).
Furthermore, the airport should be transformed from a traditional infrastructure operator to a digital service operation provider, using big data analysis and artificial intelligence. To create value for B2B and B2C customers in the entire shipping ecological network at the same time, to truly realize income diversification.
Additionally, based on the Internet of Things, technology can penetrate every small aspect of the airport ecology, and its influence covers retail, advertising, operations, security, and passenger movement management. Airport operators can meet the needs of B2B and B2C customers at the same time by adopting technical solutions of varying degrees of complexity, and obtain additional income.
Moreover, airport operation mangers can use innovative and customized services to enhance the customer experience throughout the journey. The digital airport can collaborate with many partners in the entire value chain of aviation travel to help passengers obtain in the whole journey. From ticket booking, arrival at the airport, check-in, coming at the boarding gate, time onboard, baggage retrieval until departure from the destination airport,” more customized services to achieve seamless connection of travel experience. Many leading international airports have used a new data platform to provide passengers with a variety of innovative services.
Based on technologies such as the Internet of Things, sensors, and monitoring systems, it solves the problem of airport parking space availability and corresponding payment for passengers. Generally, a simple and easy-to-use application used to help passengers solve airport parking pain points and provide a full set of services for finding parking spaces, picking up cars, parking on behalf of parking, and parking reservations. At the same time, increase the utilization rate of parking facilities and increase return on assets.
The social monitoring digital solution can capture the social discomfort of passengers in the airport in a timely, accurate, and sensitive manner through social media, and quickly find a solution. The program can build algorithms, aggregate, and analyze data from different sources, such as mainstream social media and search engines, airport positioning and navigation products, bank transactions, demographic data, and combine preset response plans. Also, proactively respond to and deal with the doubts and confusion raised by passengers on different platforms to prevent any adverse effects caused by the escalation of the incident.
Based on technologies, the global airport operations market classified into Passenger Screening, Baggage Scanners, Smart Tag & RFID, E-gate & E-Kiosk, 5G infrastructure, Cybersecurity Solutions, and Ground Support Equipment. The ground support equipment will dominate the largest market share in the global airport operations market. It owes to increase in air passenger traffic has led to emerging the frequency of flights and aircraft. To adapt the rise in aircraft movement, airlines and ground crews have to add a fleet of ground support equipment.
Moreover, the growing demand for air travel has caused the airport to be restricted and saturated. Thus, to meet the passenger demand, government and private operators are heavily investing in airport infrastructure around the world. Also, with emerging environmental concerns, new ground support equipment is adopted that have low-emission rates. Additionally, it is expected that advanced technologies such as electric tugs, GPUs will combine to support the green airport operation. Therefore, it will help in bolstering the market demand for the global airport operations market.
Based on geography, the global airport operations market segmented into North America, Europe, Asia Pacific, South America, and Middle East & Africa. Asia Pacific region is dominating the market share of the global airport operations market. It is mainly owing to the adoption of artificial intelligence, the use of big data for making a better decision applied in the function of airport operations. Also, the use of robotics and deployment of digital solutions empower personnel management at airports. Thus, these factors are bolstering the market share of the Asia Pacific region.
Companies such as FLIR Systems, Honeywell, SITA, Collins Aerospace, Siemens AG, Fluke Corporation, Thales Group, Daifuku Co., Ltd., Amadeus IT Group, and others are key players in the global airport operations market.